Google's Larry Page shares his views on how to run meetings more efficiently
Political awareness in your organisation
Planning your portfolio
What role should Insight play when it comes to dealing with Customer Complaints? Read on to discover the four keys to effective action
A relater - and how she handles others
From "7 Habits of Successful People"
Introduction to new training courses
Listing of open training courses
A new and authoritative report dealing with the full spectrum of issues affecting customer insight, from defining it and understanding it to proving its value and ROI.
It is a comprehensive, practical guide containing everything you need to know in order to develop a "best in class" Insight function.
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