Devoted to how insight is developed, shared and acted on

Consultancy

We consult with client-side insight teams, and with agency teams, to help build insight capabilities.

Typical topics include:

  • Development of insight strategy
  • Change management to help your teams to adapt to new requirements and ways of working
  • Development of insight valuation processes
  • Development of insight management plans based upon IBEX benchmarking

Capability & Experience

Steve Wills and Sally Webb are leaders in the field of Insight Management. They have over 15 years experience of consulting assignments.

They work with a network of experts to deliver complete solutions or ad hoc projects as required.

What Our Clients Say

\ Just a quick bit of good news for you – I’ve been promoted to Head of Insight and added CRM to the remit. The Away Day undoubtedly contributed to this, so thanks for your helping hand.  \
Head of Customer Insight & CRM, Retail Client
 
\ Thank you for the last two days. It was fantastic for me to see lightbulbs switching on in their heads, not once, but several times between yesterday and today, thanks to your excellent tuition  \
Head of Customer Insight, Retail Client
 
\ Customer Insight Solutions has unique understanding of both client and agency environments. It has helped us to develop a completely different view of the services we offer, and to bring about step-change in the relationships with our clients.  \
MD, Global Research Agency
 
\ Thanks so much for your session yesterday, it really got the whole team thinking, which is great.  \
Head of Strategy, Insight & Planning, Communications Client
 
\ Many thanks for presenting at this morning's team session. The session was pitched just right and I have had feedback from a number of the team who found the session both valuable and interesting!   \
Head of Insight, Financial Services Client