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Customer Experience and Engagement Downloads
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Training Courses
Interactive training courses with presentations, exercises and discussion.
One Day Courses:
To paint a vision of insight-led marketing and to outline consultancy-style approaches and tools to help you make it a reality.
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Courses run in-house primarily, but open courses may become available - please contact us.
"A great course - highly relevant and tailored for our team. Lots of takeaways to use and some to process". In-house course - Global Interiors Company
To enhance your coaching skills to help you to maximize the performance of the people you manage.
Full Details
Courses run in-house primarily, but dates for an open course will become available in due course - please contact us to register your interest.
Influencing skills
To improve your credibility and confidence to influence others, through skills, processes and tools.
Full Details
Courses run in-house primarily, but open courses may become available - please contact us.
"A great course - highly relevant and tailored for our team. I would be more than happy to recommend it to others". In-house course - major utility
Insight management and communication: from vision to reality
Sharing the vision of good insight management, with key processes and skills to help you on this journey.
Full Details
Courses run in-house, or open courses on demand - please contact us.
"Loads of useful learnings! I've applied one already today" Delegate - Open Course
Commercial thinking
Enabling you to present your proposals and recommendations in £s not %s, to raise your profile and impact with marketing colleagues, finance and the Board
Full Details
Courses run in-house, or open courses on demand - please contact us.
"Probably the most useful course I've ever been on" In-house course - Professional services
How to communicate for maximum impact
Hands-on training to increase the impact of all your written insight communications, from emails and presentations, to reports and newsletters.
Full Details
Courses run in-house, or open courses on demand - please contact us.
"Energising course with great practical applications" In-house course - Financial services
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