Using complaints data to partially replace satisfaction measures
Focus of addressing problems
From "7 Habits of Successful People"
How to win over difficult colleagues
In times of recession, can you use what you know about your customer to provide them with additional value rather than using discounts to attract new customers and then boost their loyalty?
Filing conventions may be boring but they save so much time!
About branding
How "weak signals" can show the way when forecasting
Issue 1 - Shifty Sharon - Gives a brief then moves the goalposts
Issue 2 - Visionary Victor - Senior marketer - high on vision, low on detail
Issue 3 - Timid Tim - Conflict averse, so buries bad news
Issue 4 - Pedantic Paula - Won't listen to the message unless she's seen and checked every number
Issue 5 - Driven Dave - Results focused and insensitive to those around him
Issue 6 - Amenable Amy - Wants to be liked - so won't challenge when she should
Issue 7 - Green Gordon - Young, bright but inexperienced
Issue 8 - Disorganised Diane - Creative - but couldn't organise a p***-up in a brewery
Issue 9 - Demanding Darren - Always asking for things so using lots of resource
Issue 10 - Political Pete - Will massage results for political ends
Issue 11 - Enthusiastic Eve - Good but ill-disciplined. Too much energy to see things through
Issue 12 - Dominating Derek - Senior - making unreasonable demands
Issue 13 - Soundbite Sid - "Give me an insight - anything that looks good"
Issue 14 - Jumping Jack - Reacts without listening to the whole story
Copyright © 2012 Customer Insight Solutions. All Rights Reserved