Devoted to how insight is developed, shared and acted on

Customer Insight Forum

The Customer Insight Forum is a best practice club.

It brings together leading organisations, to provide thought leadership and practical solutions in the development of insight. The Forum also provides support and networking.

Together, we discuss key issues and sponsor and drive research and consultancy to develop and deliver solutions.
 
The CI Forum provides:
  • Four whole-day events each year for our members. These combine presentations and workshops, with general discussion and networking opportunities.
  • Programmes of original research and investigation into key issues. For example, how to demonstrate and measure Return on Investment from Customer Insight; How to Communicate More Effectively; and How to Improve Client / Supplier Relationships.
  • A library of best practice resources are available to Forum members.
  • IBEX: free use of this industry benchmarking of excellence in Customer Insight Management.

If you would like more information or would like to join the CIS Forum, do get in touch with us.

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What Our CI Forum Members Say

 

\ Just wanted to say how good I thought yesterday was - the consultancy piece, the brainstorm, guest speakers, the benchmarking - all very good sessions. Lots of pages of notes to take away!  \
Director, Insight, Financial Services Member 

 

\ Thanks again for today - always really stimulating. I always go away with lots of ideas but, just as important, it gives me an energy and enthusiasm boost!  \
Head of Insight, Retail Member
 
\ I thought it was a really great meeting yesterday.  I got a lot out it that was actionable. \
Insight Manager, Financial Services Member